“It’s the logical extension of the outbound services offered by Smartpost to b-to-c catalog, Internet and telesales companies.” Gerard Hempstead, president of Hempstead Consulting and a former vice president for DHL, believes this partnership between the USPS and FedEx Smartpost makes sense. “FedEx holds a contract with the Postal Service to move mail across the country through its air network, and the Postal Service now provides both final delivery and customer return service through our Parcel Return Service for FedEx SmartPost packages.” The Postal Service has unmatched access to every household in the nation, a business advantage FedEx leverages as part of our last-mile residential delivery for small packages.”Īlthough the USPS and FedEx are competitors in the shipping industry, Lewin notes that they also work cooperatively.
“The addition of return service for FedEx SmartPost broadens the relationship between the two organizations. USPS spokesman Dave Lewin says Parcel Return Service is designed to meet the needs of consumers returning items to retailers. The service will initially be available for shippers with high volumes of returns.įedEx SmartPost, a wholly owned subsidiary of FedEx Ground, specializes in delivering lightweight, business-to-consumer packages (typically less time-sensitive parcels), using the USPS for the final mile to residences. After packages are picked up by the USPS, they will be consolidated into larger shipments at local post offices and picked up by FedEx for shipment to the original retailer.
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